Privacy Policy

Tracy Hayward, Flitwick Counselling
Privacy Notice

This website uses cookies, please check out the policy to obtain further information. We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users; and some allow the display of advertising from selected third party networks.

As your counsellor I collect & hold some sensitive data about you.

In order to ensure full compliance with the General Data Protection Regulation I want to ensure you of a few things:

•  The information collected is necessary information for our working relationship – this will be your full name, address, date of birth, a current phone number, an email address, your GP details, an emergency contact number, medical conditions & medication and involvement with other services
•  I ask for this information in order to build an accurate picture of you, your life experiences, your counselling and psychological well being history and what treatment you have received or are still receiving. This is so I can tailor my services to meet your needs and part of keeping you safe
•  The only person that sees this data is myself, unless I feel you are at risk of serious harm (please see the Therapeutic Agreement for more details and information on therapeutic will arrangements)
•  This data is stored safely and only examined by me, your therapist
•  Your data is kept confidential and secure – in a locked cabinet or password protected PC – and in accordance with GDPR. It will be kept for 7 years following the ending of therapy for legal reasons. If you are under 18 years old the data will be kept for 7 years following your 18th birthday
•  I will never share your data with any external agencies for any commercial purpose or pass on your personal details unless I have your permission to do so, or am required by law or a safeguarding concern to do so

Your Rights

Under General Data Protection Regulations you have the following rights:

•  The right to be informed about the collection and use of your personal information as described herein
•  The right to access data, by contacting me at through a data subject access request, where your request will receive a response within 1 month
•  The right to rectification. If you believe any information I hold about you is not accurate, please contact me and I will promptly amend if found to be incorrect
•  The right to erasure; you have the right to opt out of data collection. If you wish to do so please make this request in writing, however some data cannot be erased must be retained for lawful purposes and in line with my insurance policy
•  The right to data portability. You have the right to obtain and reuse your personal data for your own purposes across different services
•  You have the right to object to any personal data being collected, however if this is the case, therapeutic work cannot commence. This is because I am required to keep appropriate records in line with my insurance provider, professional ethical body, and for legal and safeguarding purposes.